"EDIT: Important enough that it goes to the front. A week after getting my truck back the door on the side where the repair was made would not latch. I got it secured and went to the shop. Roy got on it immediately. It seemed like maybe there was a minor mis-adjustment. Done in 20 minutes. 3 weeks later I'm about to leave Indy for Chicago and the same thing. It's 6am and I have to leave. Thankfully there was a spare car. Roy was able to get the flatbed out to pick up my rig. It turns out that what was causing the issue had absolutely NOTHING to do with the repairs Roy's team worked on. At 135k miles, it was a normal wear and tear issue. I told Roy to send me an invoice. He declined. I insisted. He declined and said he just wanted me to be happy with the truck he sent back to me. This had absolutely NOTHING to do with the work Reynolds did on my truck but the fixed it and it cost me zero $ What a great bunch of people. Now on to my initial impressions/review: Great communication leading up to my repair. They worked with my wife as I was out of town and we got the insurance company to take another look at the damage. Ended up getting considerably more payout for the needed repairs. They came highly recommended and I can see why."